Frequently Asked Questions about the Clinic
What are the different types of Massage Techinques used at Vital Acupunture and Massage?
Massage Type Description - (for a more indepth description please look at each service)
Bodywork – Deep Tissue Massage A slow, focused treatment that works into deeper layers of muscle and connective tissue. Ideal for persistent areas of tension and restricted movement.
Remedial Massage A therapeutic massage tailored to your needs. It may help improve movement, support rehabilitation, reduce muscle tension, or simply provide a deeper, relaxing massage.
TCM Massage A Traditional Chinese Medicine approach that may combine massage with techniques such as cupping, gua sha, and a mineral heat lamp, depending on your individual needs.
Myofascial Release Slow, Sustained techniques that target the body's connective tissue to reduce tension and improve mobility.
Trigger Point Therapy Applies focused pressure to tight muscle knots to help release tension.
Swedish Massage A gentle, flowing massage designed to encourage relaxation and promote a sense of wellbeing.
Pregnancy Massage A gentle, nurturing massage designed to support comfort during pregnancy and promote relaxation.
Lymphatic Massage A light, rhythmic massage designed to encourage the natural movement of lymphatic fluid throughout the body.
Remedial Hot Stone Massage A therapeutic massage using warmed stones to help relax muscles while providing a soothing treatment experience.
Reflexology A treatment focused on the feet using specific pressure techniques to promote relaxation and support overall wellbeing.
Bookings & Payments
How do I book an Appointment?
Booking an appointment is easy. You can book online anytime using our online booking system, call our clinic during business hours, or visit us in person.
If you're unsure which treatment or practitioner is right for you, our friendly team will be happy to help you choose the most suitable appointment for your needs.
We recommend booking in advance, as appointment times can fill quickly, particularly in the evenings and on Saturdays.
What payment options are there?
We except cash or card - with EFTPOS and credit card payments available.
Are Health Fund Rebates Available?
Yes. If your health fund provides cover for your treatment, we will issue you with a receipt after your appointment so you can submit your claim directly to your health fund.
If you're unsure whether your policy includes cover, we recommend checking with your health fund before your appointment.
Are Gift Certificates available for sale at Vital Acupuncture and Massage Belrose?
Yes, gift certificates are available at Vital Acupuncture & Massage.
They can be purchased over the phone and posted to you or the recipient, or purchased and collected from our Belrose clinic.
How much do Gift Certificates cost?
Gift certificates are available for any dollar amount, allowing the recipient to choose the treatment that best suits their needs.
If they select a service that costs more than the value of the gift certificate, they can simply pay the difference.
Do Gift Certificates expire?
All gift certificates are valid for 3 years from the date of purchase.
All gift certificates are non-transferable and cannot be redeemed for cash.
Gift Certificate Terms and Conditions
- Valid for 3 years from the date of purchase (in line with Australian Consumer Law for most gift cards).
- Redeemable for services only at Vital Acupuncture & Massage.
- Available for any treatment up to the value of the certificate. Any additional amount is payable by the recipient.
- No cash value and cannot be redeemed for cash.
- Non-transferable
- Not replaceable if lost, stolen, damaged or destroyed (unless you choose to replace them with proof of purchase).
- Must be presented at the time of redemption (or provide the voucher number if using electronic vouchers).
- Appointments are subject to availability, so booking in advance is recommended.
- Cancellation policy applies. For example, if you require 24 hours' notice, state that late cancellations or missed appointments may result in the gift certificate being reduced by the value of the missed appointment.
- Cannot be used to purchase another gift certificate.
- Cannot be exchanged for cash or refunded except where required by Australian Consumer Law.
- Remaining balance can be used on future visits until the expiry date (if you allow partial redemption).
- Treatments are provided following an individual consultation, and the practitioner will determine the most appropriate treatment on the day.
What is the cancellation policy?
It is recommended that you attend your appointments as scheduled. This is because missed appointments interfere with treatment outcomes and slow results.
We appreciate that unforeseen circumstances arise from time to time that may affect your ability to attend your scheduled appointment.
Should this occur, please provide at least 24 - 48 hours notice as missed appointments deny others the opportunity of a treatment.
Please note: a late cancellation or rescheduling fee will apply if a cancellation or rescheduling occurs with less than 24 hours notice (during trading hours) or on the day of a scheduled appointment and the cancelled or rescheduled time slot is not able to be filled by someone on the clinic waiting list.
Some services may require a deposit to be paid in advance to secure your appointment.
How to cancel your appointment.
Please contact our reception by phoning 02 8068 7722 or by emailing hello@vitalacu.com.au between 10am & 6pm Monday to Friday
(24 hours notice is require for all cancellations).
What if I'm running late for my appointment?
If you are running late, please call the clinic as soon as possible to let us know. We will do our best to accommodate you; however, your treatment may need to be shortened so we can remain on schedule for other patients.
If you arrive too late for your appointment, we may need to reschedule your visit, and our cancellation policy may apply.
Can I bring my child or support person?
Yes. If you would like to bring a support person to your appointment, they are welcome to accompany you and may wait in the reception area during your treatment.
Children are also welcome; however, we ask that they are supervised at all times to help maintain a calm and relaxing environment for all patients. If you are attending for a treatment and bringing a young child who requires your attention, please contact us before your appointment so we can discuss the best option for your visit.
What is the policy on children at the clinic?
Vital Acupuncture & Massage is a family friendly clinic, catering for the needs of the whole family.
Children are welcome to attend clinic while their parents/guardians receive treatment.
However, due to health and safety concerns, as well as for the comfort of other patients, children must sit quietly and are not permitted to move about the clinic space unattended.
Children are also welcome patients at Vital Acupuncture & Massage
Please note:
It is clinic policy that a parent or guardian be present during the treatment of minors. (Minors is inclusive of anyone of the age 16 and under).
Personal conduct
As Vital Acupuncture & Massage is a multi-bed clinic, patients are asked to communicate quietly when in the waiting room and when discussing particulars of their situation with their practitioner. Patients are also asked to turn their mobile phones off or to put them on silent before entering the clinic so as not to disturb other patients.
Patients with communicable diseases, such as colds and flues, are asked to wear a protective mask and to observe regular hand washing and cough etiquette when presenting in clinic. Masks are available at the clinic and will be provided when required. Tissues are also available in the waiting room as well as in each treatment room.
Do I Need to Arrive Early for My First Appointment?
Yes. If you are a new patient, please arrive 15 minutes before your scheduled appointment to complete your new patient paperwork.
The information you provide helps us understand your health history and ensures we have the details needed before your consultation begins. Arriving early also helps your appointment start on time.
Do I need to tell you about my medical history?
Yes. Before your first appointment, we ask you to complete a confidential health history form. This is a legal requirement for registered health practitioners and helps us provide treatment that is appropriate for your individual needs.
Please tell your practitioner about any current or past medical conditions, medications, allergies, recent injuries or surgeries, pregnancy, or any other relevant health information. It's also important to let us know if anything changes during your course of care.
In the unlikely event of a medical emergency requiring ambulance attendance, having an up-to-date medical history and medication list enables us to provide paramedics with relevant information that may assist in your care.
How do you clean and prepare treatment rooms and maintain hygiene standards?
At Vital Acupuncture & Massage, maintaining a clean and hygienic treatment environment is a priority. A fresh Purifas® face cradle cover and body sheet are used for every patient, and all towels and linen are freshly laundered after each treatment.
Treatment rooms, equipment, and high-touch surfaces are cleaned regularly, and our practitioners follow strict hygiene and infection control procedures to help provide a clean and comfortable environment for every visit.
Is your clinic wheelchair accessible?
Yes Vital Acupuncture and Massage is wheelchair accessible
Is parking available?
Free public parking is possible on site and in the street.
Where is Vital Acupuncture and Massage located?
Located in the leafy suburb of Belrose on Sydney's Northern Beaches. We service the Northern Beaches and North Shore: Belrose, Frenchs Forest, Davidson, Forestville, Killarney Heights, Terrey Hills, Duffey's Forest, St Ives, Beacon Hill, Dee Why, Curl Curl, Narrabeen, Freshwater, Roseville Chase, Newport, Mona Vale and Sydney's Northern Beaches.
Yes Vital Acupuncture and Massage is wheelchair accessible
Is parking available?
Free public parking is possible on site and in the street.
Where is Vital Acupuncture and Massage located?
Located in the leafy suburb of Belrose on Sydney's Northern Beaches. We service the Northern Beaches and North Shore: Belrose, Frenchs Forest, Davidson, Forestville, Killarney Heights, Terrey Hills, Duffey's Forest, St Ives, Beacon Hill, Dee Why, Curl Curl, Narrabeen, Freshwater, Roseville Chase, Newport, Mona Vale and Sydney's Northern Beaches.
Our multidisciplinary team of health practitioners provide outstanding care and education for you and your family including Acupuncture, Traditional Chinese Herbal Medicine, Cupping, Gua Sha, Remedial Massage, Sports Massage, Deep Tissue Massage, Trigger Point Therapy, Muscle Energy Technique, Relaxation Massage, Pregnancy Massage and Reflexology.
Thank You for visiting, we appreciate your loyalty and referrals
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Belrose Village Shopping Centre
Shop 4, 25 Ralston Ave BELROSE NSW 2085 |
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